Technical Support

If you have any technical questions, you can ︰

Call the service hotline:

Domestic:
International:

0510-85545338
86-510-85545338

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Follow the prompts to resolve the issues:

First, maintenance and precautions
(1) The equipment shall be specifically responsible for operation and maintenance, maintenance personnel should have appropriate knowledge of electrical and computer, the operator should have a good sense of responsibility. Other personnel to operate the equipment is strictly prohibited.
(2) If the power grid fluctuations, it is recommended that purchase of power supply. Optional AC voltage regulator, also choose UPS uninterruptible power supply. If AC power supply, we must first ensure that the quality of power supply, AC power supply should always check the stability of voltage and stability, absolutely prevent the input voltage is too high.
(3) strictly in accordance with guidelines specified in the steps.
(4) Print Needle from the print surface is not too low, should be kept 3 ~ 10mm, otherwise it will damage the print pin. Operation of equipment should endeavor to follow a principle of engraving, low step by step. Marking the beginning not to object does not matter, you can gradually reduce the height until it reaches the appropriate height appropriate to the depth of the engraving effect, start engraving objects too close to the needle tip is not only easy to damage, but also easy to scratch engraving the object itself. When you find a suitable height, we can refer to later engraving engraved highly similar objects can refer to a high degree of implementation of this engraving. (Engraving depth and pressure and needle distance, the appropriate adjustment to achieve the best results)
(5) Do not move equipment or devices. To move, do not pull a bad connection.
(6) try not to use the computer in the engraving control over other software, to prevent the virus.
(7) should be used regularly for three to five months in the rally marking machine lubricating linear motion guide (do not use fats and oils of lubricating oil, try using the lubricating liquids, mainly played the role of cleaning guide auxiliary lubrication, fats and oils run too much oil may affect marking accuracy), but the needle comprising the O-ring to avoid tainted oil, otherwise the needle may be out of the pin set is not caused by outside outlet. Therefore, oil can not point out the needle.
(8) found to have irregularities should be immediately stopped, and repair. Maintenance and supply units should be contacted.
(9) equipment before first use, or try to do a boot from the new nose reset. (See software tutorials on how reset) device does not use or turned off the machine, due to human impact or uneven ground will result in some displacement of the needle. (Equipment in a situation of no electricity can move the needle is, please note that if found to have stamped location is not accurate head when you think have not done any reset) nose reset the device from the new goal is to return to zero far point, to accurately marking the location.
Second, common problems and solutions:
1. Almost all the issues or the reasons behind the failure may be very simple, might check yourself, to solve.
2. First comprehensive inspection of the entire system, all cables are solid and reliable. Power supply, gas supply and switch and instructions are normal.
3. Electrical work license holder must disconnect all power cords in staff, in the beginning to ensure the safety of the operation! ! !

Symptoms	Possible reasons	Solutions
the marking location changes every time	1 is done after each reboot, reset the nose? 2 marking too fast 3 belt is too loose.	1 Remember to do as much as possible nose reset after boot! 2 marking too fast may cause the motor response and time to generate position deviation. 3 tight belt
Reset when the needle hit a lot of noise issue	1. USB cable is loose; 2 limit switch is damaged. 3 software is unstable	1 Plug the USB cable must be tight! 2 hand-hold limit switch, check the controller's X, Y limit switch indicator light is bright, light shows if you do not damage or limit switch connection damage. If damaged, you can replace the limit switch. 3 Uninstall the software reinstall, or the replacement of a computer to test whether the problem.
Print needle vibration is weak	1 pressure is not enough; 2 comprising the O-ring needle on oil; 3. O-ring damage, can not play a role in sealing.	1 Check the inlet pressure (when the needle in the vibration) 2 O-ring wipe the excess oil, to ensure clean air, filter excess oil and water 3 for O-rings
Print needle can move normally, but not vibration	1 pressure enough? 2 solenoid valve closed 3 put a needle stuck in the needle 4 sets of needles out of the needle outside the 5 solenoid valve damage	1 Check the air pressure, air pressure usually takes 2 ~ 4KG 2 marking on the host machine has a button called "control air", if you shut down, can not be a venting 3 Long-term use, many of the small metal particles may get stuck the needle into the needle cover. Therefore, periodically clean the inside needle sets, and then add some sewing machine oil (to prevent O-ring to get the oil) 4 needle must always be in the process of vibration in the needle kit, jump may be due to oil on the O-ring or O-ring has been worn. 5 Confirm each marking, the controller controls the gas light will flash, or the solenoid valve may be a problem.
Marking deep enough	1 pressure is not enough; 2 Marking speed; 3 the distance between the workpiece and the needle is too large 4 small supply of electronic valves aging 5 small needle vibration frequency, leakage of	1 Check the inlet pressure (when the needle in the vibration), usually takes 2 ~ 4KG air pressure, air pressure of hard materials to be bigger. 2 adjust the marking speed, hard material more slowly. 3 Adjust the distance between the workpiece and needles, to nearly the speed of hard materials, some, but not less than 3mm. 4 To determine the problem is not electronic, please unscrew the needle valve, direct print, listen to the voice of the air out, to determine whether there is power. Out of gas is still very small for the electronic valve failure can be judged, please e-valve replacement 5 replacement of the seals, check whether the needle cover the gap, if necessary, replace the needle.
Sometimes printing press machine head switch or foot switch, does not work	1 software is not ready 2 button damage	1 When you start printing after the start symbol is engraved dark, you must wait until it becomes bright to begin command it engraved. Otherwise, the computer will not respond. Or try to restart the software again, pay attention to check the cables are good. 2 replace the button or accessories.
Playing tag crooked, especially the "0" and "8" can not be sealed	1 belt is too loose. 2 marking too slow, and too much pressure led to play too (especially for some of the soft materials such as copper and aluminum) 3 rail parallelism is not good	1 tight belt 2 speed up the marking speed, lower pressure 3 generally occurs in the cylindrical guide on the sleeve and the possible long-term use of parallel rails will be good, close control, marking the first drag around to see if it encountered strong resistance, and if so, please rails on both sides of the socket head cap screws relax.
If the gas control switch is opened, the computer did not give instructions, the needle back and forth vibration of his last.	first opened the controller, the software after the open	can be first off the gas control switch to open the computer such as a marking file, then open the gas control switch, it will not be the case.
X or Y axis does not move, marking only one direction, and with a lot of noise.	1 line off the motor. 2. USB connection cable is loose. 3 software is unstable	1 Open the marking head, re-connected with the new wire. 2 off re-plug the USB cable or replace the jack. 3 what software or reinstall the system, in addition to the replacement of the computer test.
Print out the character strokes are missing or tail	the gas is not set off the gas delay	in the software to increase the gas delay, you can avoid missing the first stroke; step off the gas delay, you can avoid the last stroke of the tail.
Marking point when repeated in print	computer configuration is too low resulting in a short computer crashes	point if the marking repeated in print, it may be due to low PC configuration (especially USB pneumatic marking machine for the demanding PC), causing the computer suddenly stopped about 1 second. At this point you must close all other software on your computer, and in particular the screen saver software, which is most likely a factor in causing the problem.
If you encounter a lot of problems can not be explained	1 Have you carefully read the instructions? 2 Software unstable 3 is bad 4 Some parts of the problem	1 must first read the instructions carefully before operation, any small negligence may cause the machine to not work properly (for example, the wiring is solid, voltage stability, etc.) 2 uninstall the original software, then reinstall the software or operating system. 3 to re-connect all the wires and cables firmly, open the controller checks whether all connectors are plugged in securely. (This usually occurs after long-distance transport after) 4 may wish to check their own parts to determine whether there is significant damage (such as Y-axis motor wires as regular exercise, whether damage occurred?) 5 or you can contact us directly for repair.